It can be, if it is set up correctly. Use business AI services where providers do not train their models on your data, give the bot access only to what it needs, collect consent where required, store data in systems you control, and follow the privacy laws that apply to you, such as GDPR in Europe or Israel’s Privacy Protection Law and its Amendment 13.
Privacy checklist
- Business AI settings. Major providers state that business and API data is not used to train their models by default.
- Least access. The bot sees only the data it needs for its task.
- Consent. Clear notice in the chat and opt in for marketing messages.
- Storage you control. Conversations and leads saved in your own CRM or sheet.
- Human handover. Sensitive topics go to a person.
- Security basics. Two step verification on every account and a short list of admins.
What to ask your provider
- Which AI models and services are used, and with which data settings?
- Where are conversations stored, and for how long?
- Who can access them?
- How do you handle a customer’s request to delete their data?
How Balabot does it for you
Balabot is an AI agency that sets up AI for businesses of every size worldwide, from local businesses to large companies and enterprise teams, with the scope built around your goals and budget. Balabot builds bots on business grade AI services, limits what each bot can access, keeps your data in your own systems, and sets up the notices and consent your market requires.
Common questions
Does ChatGPT learn from my customers’ conversations?
Not when the bot uses OpenAI’s business or API services, which OpenAI says are not used for training by default. Consumer apps can have different settings.
Do I need a privacy policy for the bot?
Yes, your privacy policy should mention the chat and how data is used. Many laws require it.
Can customers ask to delete their data?
Yes, and the setup should make that easy to do.